Citi service

I maintain a NRE account with Citibank and am very pleased to say that their customer service and level of delivery have been exemplery. Well, when I first started the account with a token amount of $700 and sent it over to India for the processing, I did not receive any word of it until I landed in India during Feb – Mar 05. I got the information that all is well, and the money is safe.

After that, over the phone transfers between accounts and issuing of drafts to beneficiaries has been extremely easy. Of course, it is done mostly through Internet Banking, but I have to appreciate the system as well. For example, if I transfer money between ANZ and Commonwealth Bank, the transfer becomes complete in 24 hrs. The customers will never know when the transfer will go ahead straight away or wait for 24 hrs and if there is a weekend involved then the money gets lost somewhere in the etherspace, even while transferring between our own accounts.

The good thing with transfers with Citi is that the transfer from the account in Australia and to the NRE account in India almost happens instantaneously as specified in the transfer page. I usually thought transferring money between countries is more that we see in Mission Impossible or Swordfish where the hero just types and plays around transferring from Cayman Islands to Switzerland to China to Hong Kong and to Mauritius in the space of two minutes.

All the same, really satisfied with the service.