Couple of days back, I had to call the Citi NRI service for transferring money, I always use the Citi website for doing this, but for some reason the website was down. When I contacted the service, I asked the consultant about why their site was down and when it will be up and running ? I got the reply that I half expected from him, "I can see the website, why can't you ?" I told him that he probably might be able to see the website because he is connected to the Intranet. As expected, he did not agree.
I was advised by the consultant to type "http://www.citibank.co.in" through the physical keyboard (!!), as if there is any other keyboard to type with. At last he advised me to contact a Network Engineer to get around the problem. I said every other website is working except the Citibank. He still maintained that he was able to see it, but could not understand why that site was down, just for me. I was really surpised at the physical keyboard being such a factor in our conversation.
June 4, 2006 at 11:30 pm
citibank is hopeless.
i know because i’ve worked there.u’ll never want to keep any a/c with citibank once you know how it works!
June 5, 2006 at 5:09 am
Looks like they are hopeless, I am sticking to them just because i can transfer money for free, otherwise I end up paying ridiculous amts for exchange.
June 5, 2006 at 6:36 am
Hi Deepak, how are you?
I am speechless when I read your posting … it’s just unbelieveable! I worked as the Helpdesk before and the consultant is supposed to be helpful, not like that …
Do you know what I always do when I got bad service? I call the manager and complain
July 6, 2006 at 11:54 am
solla vendiyadhu dhaaney that u r a PG from Aus. in comp sci and as part of the syllabus u were taught how to type web addresses in a browser nu!
this is heights dude!!
unakku eppo irundhu ivlo porumai vandhudhu??
putting up with nut cases??
July 6, 2006 at 10:29 pm
Karthi – porumai ingae vantha appuram exponential factor le increase aayaachu, kalyanam aana appuram innum jaasthi.. But in my daily work life, i find many people like this, me being on the other side of the telephone.